Privacy Policy
Last Updated: 6 May 2025
1. Who We Are
SwokiPay is operated by TLV Fintech Solutions Pte. Ltd., headquartered in Singapore. If you have any privacy-related questions, contact our Data Protection Officer:
Email: [email protected]
Address: 5 Temasek Boulevard, Suntec Tower 5 #08-03B, Singapore 038985
2. What Data We Collect
- Account Information: Email, username, password, referral code
- Identity Verification (KYC): Passport details, first and last name, facial recognition data, phone number
- Technical Data: IP address, device type, OS version, browser type, usage logs
- Transaction Data: Wallet balances, deposit history, transaction records
- Marketing Preferences: Email opt-ins, language, interaction with campaigns
- Emergency Contact Info: For physical card issuance
3. How We Collect Your Data
Directly from you during sign-up or service use
- Via Auth0, Twilio/Telesign, Reap
- Through cookies and analytics tools
4. How We Use Your Data
- To manage your account and provide our services
- To perform KYC and prevent fraud
- To notify you about features, updates, or security events
- For analytics, service improvement, and legal compliance
5. Cookies and Tracking
SwokiPay uses cookies for essential functionality and analytics (Google Analytics). By using our site, you agree to the use of cookies. You can disable cookies in your browser settings.
6. Data Sharing and Processors
We do not sell personal data. We may share information with processors such as:
- Auth0 (Authentication)
- Reap (Card & Payment Processing)
- Azure (Cloud Hosting)
- Twilio/Telesign (Phone Verification)
All vendors are bound by data protection agreements.
7. International Transfers
SwokiPay may be transferred outside Singapore or your country of residence, including the EU and US, in compliance with applicable data protection laws.
8. Data Security
We employ industry-standard security including SSL, firewalls, encryption, and access control. We regularly review and update security practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or in-app alerts.
10. Contact
If you have any questions about this privacy policy, please contact:
Data Protection Officer
TLV Fintech Solutions
5 Temasek Boulevard, Suntec Tower 5 #08-03B, Singapore 038985
Email: [email protected]